All online purchases can be returned for a full refund, excluding shipping and handling, within 14 days of the original date of purchase, provided the item:

1. Has not been washed;
2. Has not been worn;
3. Is returned in the original condition it was received.

Defective merchandise (what's a defect?) can be returned for a full refund, including the original shipping and handling charges, within 14 days of the original date of purchase.

For all returns, please Contact Us with your Order Number and the reason for return. Once we have received and checked the item(s), we will issue a refund accordingly. Refunds will be issued in the form of payment originally received.

Exchanging an Item?

If you need to exchange an item, simply Contact Us within 10 days of the original date of purchase with your Order Number and the item(s) you would like to exchange. Once we have received and checked the item(s), we will send out the new item(s). And while we cannot refund your original shipping charges, the new items will be shipped on us!

Since we do not store your credit card information, exchanges can only be made for items priced the same. If you need to exchange an item for one with a different price, you may return the original item for a refund (see return policy above) and place a new order for the second item.

Ordering Information

Payment Options - We accept major credit cards (Visa, MasterCard, American Express and Discover) and PayPal as online payment methods.

What if I am not comfortable ordering online? Rest assured that protecting the safety or your financial and personal information is very important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your billing and payment information as it is transmitted to us. Once your card has been charged and your order is complete, we remove all financial information from our servers to ensure the highest level of security. Read more about our Privacy & Security policy.

Still, if you are still not 100% convinced, please Contact Us (be sure to include your phone number) and we can provide information for purchasing offline.

How long will it take for my order to be processed? Availability information is included on each product page, however orders are usually processed and shipped within 1-2 business days.

Shipping & Handling

How will my order be shipped? Shipments are generally sent via USPS. Orders will typically arrive within 3-7 business days, following credit card approval. We do not currently offer any expedited shipping options.

Do you ship worldwide? Currently, we only ship to addresses in the United States, Canada, Germany and the United Kingdom.

What are your shipping and handling rates? Once you add an item to your shopping cart, simply chose your location from the shipping drop-down box and hit the Recalculate button on the bottom of the page to view the S&H charges for your order.

What's Considered a Defect?

Because all of our products have at least some element of manual work, no two of our products are ever exactly the same. Bead and embroidery placement, thread color, fabric texture and color, etc. may vary slightly from one product to the next.

The cloth used in our line of embroidered kurtas is 100% cotton, much of which is either partially or fully hand-woven on a mix of machines and traditional cloth looms, bringing a distinct look and feel to each shirt. Also, within the cloth there are often slight variations in color, fall and texture, all of which are naturally occurring elements due to the traditional manufacturing process.

Each of the shirts is sewn using a traditional cast-iron sewing machine, which requires frequent manual lubrication. Often times, that oil can spread to the shirt itself. Rest assured that if the shirt is washed according to the care instructions outlined on the care label, the oil will simply wash off the shirt. This is also the case for chalk outlines used during the embroidery process.

If there is problem with your purchase, outside of the above mentioned, please let us know. When we receive the item(s), we will check it, and then issue a refund accordingly.